General Terms and Conditions

 The services on this application are made available for booking by Og Travel. These Terms and Conditions will form part of a contract for reservation services between you and Og Travel, which will come into force as soon as Og Travel sends written confirmation of a booking to you by email.

All travel services will be provided by the relevant travel service provider (Supplier) subject to the Supplier’s terms and conditions, which will be communicated to you prior to booking. Please read the Supplier’s terms and conditions carefully prior to deciding whether to book your travel service.

CHANGES AND CANCELLATIONS

1. a) You must call our customer care on (22240110/22240111) to change, or cancel your trip. All changes are subject to availability, limitations and restrictions of the relevant Supplier.
2. b) The refundable portion of your purchase price (if any), will be refunded to you, and to the extent we are refunded by the Supplier, we shall pass this refund onto you.
3. c) If you want to cancel, or change your booking, the payment card fee charged at the time of booking and any booking fees will not be refundable.
4. d) If the cancellation means that the Supplier charges a cancellation charge (which in some cases can be 100% of the booking value), or if the change means that the cost of your booking has increased (if, for example, you wish to upgrade to a more expensive hotel), you will need to pay such extra charges, or costs in addition to Og Travel' charges.
5. e) If you wish to change, or cancel any part of your booking, a Og Travel administration fee will apply.

*Please check “Og Travel Cancellation Policy” available in this document (shown below) and “Refund Status” in the application/ “Flight Details” page while booking your flight

No show

If you have a booking for any of our products or services, including flights, car hire, accommodation and packages, but you do not show up to check-in, collect the car, or otherwise do not avail yourself of such product or service, you will not be entitled to any refund from us. You will, however, be entitled to a refund of any departure tax you may have paid for your flight (excluding low cost flights). To process a refund for any departure tax, we will charge an administration fee of KWD 10.000 per passenger.

Events beyond our control

These include: unusual, unforeseeable or unavoidable events beyond our control, the consequences of which could not be avoided even if all due care has been exercised including but not limited to; war, threat of war, riot, civil disobedience or strife, government action, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, level of water in rivers or floods, closure of airports, and may also include industrial dispute involving third parties, technical or maintenance problems, or unforeseen operational decisions of air carriers such as; changes of schedule, or any failure in the information technology infrastructure (including but not limited to our application), or failure in internet connections. Except where otherwise expressly stated in these booking conditions, we regret that we cannot accept liability, or pay any compensation, where the performance of our contractual obligations is prevented, or affected by reason of such events beyond our control.

 AIR/FLIGHT BOOKINGS

e-tickets and flight segments

1. a)Some airlines offer only electronic confirmation of your reservation","or “e-ticketing"on certain routes. We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address, or your junk email settings. You can ensure your e-tickets get to you by adding ogtravel.com to your "safe list". You must notify us immediately if you change your email address or contact telephone number after making a booking with Og Travel. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation. It is your responsibility to advise us if you have not received your e-ticket confirmation.
2. b)Tickets must be used in order of sequence for each segment of the flight(s). This means that outbound flights must be used before return flights, and flights to any stop-over must be used before flights from a stop-over to your destination. If you do not travel a segment of your flight, the reservation systems may automatically cancel the remainder of your entire ticket(s) and you will not be entitled to a refund of the airfare.

Low cost flights

1. a)If you book a low cost flight with us, we will make the booking on your behalf, and your contract for your low cost flight will be additionally subject to the airline’s booking terms and conditions, as well as their conditions of carriage.
2. b)It is your responsibility to ensure that all details of the booking are correct before proceeding. For any changes or cancellations, please contact the airline directly, quoting your reference.
3. c)Some low cost airlines require their passengers to check in online and to print their boarding passes in advance. Additional fees may be charged if the airline has to print the boarding pass for such passengers at the airport.
4. d)Additionally we must inform you that most low cost airlines charge a payment card fee, which will be notified to you immediately prior to purchase. All charges, including the payment card fees, may be in another currency (e.g., EUR), which we will provide an estimate for in KWD. The actual amount charged may vary due to differing exchange rates. Low cost airlines may also charge additional fees for checked baggage and for in-flight food and drink. Full details are available when making your reservation by clicking on the checked baggage and in-flight food and drink link.

 Flying times

1. a)In your itinerary from Og Travel, flight times are given for guidance only. All departure/arrival times on your flight ticket are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time.
2. b)We are not liable if there is any change to a departure/arrival time previously given to you or shown on your ticket, or for any other alteration to your flight by the relevant airline. For all air travel; it is your responsibility to check the departure and arrival times of your flights prior to the time of travel.
3. c)We are unable to make any special arrangements for you if you are delayed as these matters are at the sole discretion of the airline concerned. Please note that the times shown on your ticket or itinerary are the departure times of the flight. Check-in times, as advised by the carrier or in the airlines’ timetable are the latest times at which passengers can be accepted for travel, allowing the necessary time to complete all formalities. Flights cannot be held up for passengers arriving late, and no responsibility can be accepted by us or the airline in such cases.

Direct flights

Please note that a flight described on your flight ticket as "direct" will not necessarily be non-stop. A flight that is described as direct is one where there is no need to change aircraft during the journey.

Pregnancy and children

Some airlines refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. Please check with the airline concerned as their rules may vary, and also consult your doctor. Infants must be 6 weeks old or more to travel by air, and must either sit on an adult's lap or occupy an infant seat. Please contact the airline you are travelling with for details on appropriate seats. Generally children aged 2 years or more must occupy a seat. Some airlines may require one adult travelling per every under 2 year old, please contact your airline for more information. A child must be under 2 years of age on the date of their return flight to be entitled to the infant fare level, which is usually 10% of the International Air Transport Association’s (or IATA's) published fare.

 Government imposed taxes, fees and charges

The price of your flight may include taxes, fees and charges, which are imposed on air transportation by government authorities. They may represent a significant portion of the cost of air travel, and are either included in the fare or shown separately on your ticket. You may also be required to pay taxes or fees or other charges not already collected.

Baggage

You will usually be permitted a free checked baggage allowance and a free cabin baggage allowance, the limits of which may differ by airline, class and/or route. The amount of checked baggage you are allowed depends on your class of travel/destination. Full details of each carrier’s baggage policy and any applicable fees can be found at the time of booking. Please go through the Baggage policy. For safety reasons dangerous articles must not be packed in checked or cabin baggage. 

IATA terms and conditions 

We are also members of IATA and all flights booking on the application are subject to IATA terms and condition which are incorporated by reference. IATA’s E-ticketing Notices which set out the liability of air carriers and define the passenger rights and obligations with regard to denied boarding, baggage, check-in times and the transport of dangerous goods, can be found here: http://www.iatatravelcentre.com/ticket/.

Bookings for others

When you make a booking, you guarantee that you have the authority to accept, and do accept these conditions on your behalf, and on behalf of all members of your party and, further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking. It is your responsibility to ensure that any information which is given to you by us or any of our employees, or Suppliers is passed onto all members of your party. Any information which we give to you shall be deemed as given to each and every party member for whom you are making or have made a booking.

Booking confirmations and tickets

You should ensure that you travel with your booking confirmations, e-tickets and any other travel documentation (including your passport and relevant visa, including any visas required during transit) at all times. We will not be liable should any Supplier not provide you with the booked product or service if you do not produce such documentation.

Special assistance

If you are disabled or incapacitated or of limited mobility or require special assistance for any reason, we require that you notify us at the time of making your booking. If these requirements change before your trip you must inform us. We will not subsequently be liable to you for any losses you may incur in the event that we or our Suppliers are unable to accommodate your requirements.

Special requests

Please advise us of any special requests and we will pass these on to the relevant Supplier. However, we cannot guarantee your special request as we do not have any direct control over the manner in which the services are provided.

Our liability for your trip:

1. 
   a)Og Travel acts as an intermediary only, and accepts no liability whatsoever if the travel services booked are deficient.
2. b)Please note that we will not be liable to pay compensation for a deficiency in your package which does not result from any fault on our part or that of our Suppliers, is attributable to you or arose from circumstances, which were unusual or unforeseeable, and neither we nor our Suppliers (even if all due care had been exercised) could have anticipated or avoided.

Changes to terms and conditions

We may amend these terms and conditions at any time without prior notice. If we do amend these terms and conditions, the amended terms will be effective when posted on this application, and you are deemed to have accepted the relevant changes.

Og Travel Cancellation Policy

• Cancellation (this will apply to all passengers in the ticket) can be done only for refundable tickets. For Cancellation please contact our 24/7 customer support at 22240110/22240111. In addition to the airline cancellation charges, Og Travel will charge KD 10.000 per passenger per segment for each cancellation. (Every booking made on Og Travel.net is subject to cancellation charges levied by the airline, which may vary by flight and booking class and some booked fares may be non-refundable per the specific airline's policy.)
• The modification and cancellation penalties of the ticket may vary depending on the airlines. For details, please check the cancellation policy of the respective airline.
• Customers are not entitled for refunds in case of cancellation of non-refundable tickets.
• All tickets are subject to cancellation penalties. Please note that partially, or half-utilized tickets are non-refundable. 
• All refunds can be collected from Og Travel’s head office..
• Modify Booking - Date Change of booked tickets, or changes to a few passengers within a ticket may be possible depending on the airlines. Please contact your respective airlines directly for such changes. Or, you may contact our customer care for guidance.
• If passengers do not board, i.e., NO SHOWS, customers shall contact their respective airline for refunds, which may or may not be depending on the airline policy.
• In the case of fares, which are discounted, depending on certain rules and regulations, airlines may restrict upgrade of ticket from one cabin class to any higher class. For any clarifications, please contact the respective airlines. 
• All discounted tickets have a ticket validity within which the travel has to be finished, and date change on the ticket can be done only as per the validity of ticket. Should you require further details on this, kindly contact your respective airline, or our customer care for further guidance.